FAQ

FREQUENTLY ASKED QUESTIONS

HOW LONG DOES SHIPPING TAKE?
Standard NZ shipping takes 5-8 business days. 
Orders are dispatched within 1-2 business days
of payment confirmation.

DO YOU SHIP INTERNATIONALLY?
Not at the moment.

CAN I PICK UP MY ORDER?
Yes, free local pickup is available in Pukehohe,
Auckland. Select pickup at checkout and we will
contact you to arrange a time.

HOW DO I CARE FOR MY JEWELLERY?
Keep away from water, perfume and harsh
chemicals. Store in a cool dry place. Wipe
gently with a soft cloth after wearing.

CAN I CUSTOMISE A GIFT HAMPER?
Absolutely! DM us on Instagram @desiluxenz
and we will create something special for you.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards
via secure Shopify Payments.

HOW DO I TRACK MY ORDER?
Tracking details will be emailed to you once
your order is dispatched.

STILL HAVE QUESTIONS?
DM us on Instagram or TikTok @desiluxenz —
we are always happy to help! 🪔