Returns Policy

RETURNS & EXCHANGES

We want you to love your Desi Luxe NZ purchase.
If you are not completely satisfied, please contact
us within 7 days of receiving your order.

ELIGIBILITY
Items must be unused and in original condition
Items must be in original packaging
Sale items are non-refundable

NON-RETURNABLE ITEMS
Earrings (for hygiene reasons)
Custom or personalised orders
Sale items

HOW TO RETURN
Contact us on Instagram @desiluxenz or email
us within 7 days of receiving your order.
We will guide you through the return process.
Return shipping costs are the responsibility
of the customer.

REFUNDS
Once your return is received and inspected,
we will notify you of approval or rejection.
Approved refunds are processed within 5-7
business days.